This Privacy Policy explains how Guangzhou Shangtong Technology Co., Ltd. (“SHANGTONG”, “we”, “us”) collects, uses and protects personal information when you visit www.shangtongtech.com, submit an enquiry, or communicate with us. We are committed to handling personal data lawfully and transparently, including in accordance with the EU General Data Protection Regulation (GDPR) where it applies.
1. Who we are
Guangzhou Shangtong Technology Co., Ltd. is a manufacturer of life science research instruments located in Guangzhou, Guangdong, China. For the purposes of the GDPR, we act as the data controller for the personal data described in this policy.
Contact for privacy matters: sales@shangtongtech.com
2. Information we collect
Information you provide to us. When you submit an enquiry form or contact us by email, telephone or messaging apps, we collect the details you choose to give us. This typically includes your name, email address, company or institution, country, telephone or messaging number, the products you are interested in, and the content of your message.
Information collected automatically. When you browse the website, our servers and (where you have consented) our analytics tools record technical information such as your IP address, browser type and version, device type, operating system, referring page, the pages you view, and the date and time of your visit. This information is used to keep the website secure and reliable and, with consent, to understand how the site is used.
3. Cookies and similar technologies
We use a small number of cookies. Strictly necessary cookies are always active because the website cannot function without them; analytics cookies are set only after you give consent. You can change or withdraw your choice at any time using the “Cookie settings” link at the bottom of every page. Full details are set out in our Cookie Policy.
4. Why we use your information and our legal bases
| Purpose | Legal basis |
|---|---|
| Responding to enquiries, preparing quotations and providing product information or technical support | Performance of a contract or steps taken at your request; our legitimate interest in conducting business |
| Fulfilling orders, shipping, invoicing and after-sales service | Performance of a contract; compliance with legal obligations |
| Operating, securing and troubleshooting the website | Our legitimate interest in maintaining a safe and functional website |
| Measuring website usage through analytics | Your consent |
| Complying with accounting, tax and other legal requirements | Compliance with a legal obligation |
5. Who we share information with
We do not sell personal information and we do not use it for advertising profiling. We share it only with service providers who help us operate the website and our business, and only to the extent necessary: our cloud hosting provider (servers located in Germany, European Union), our email service provider used to deliver and store correspondence, our analytics provider (Google Analytics, only where you have consented), and our logistics partners where an order is placed. Where we are required to do so, we may also disclose information to competent authorities.
6. International transfers
Our company is based in China and our website is hosted in the European Union. Information you send through the website may therefore be transferred to and processed in China in order to answer your enquiry. Where personal data of individuals in the European Economic Area is transferred to us in China, we rely on appropriate safeguards such as the standard contractual clauses and on the necessity of the transfer for the performance of a contract or the implementation of pre-contractual measures.
7. How long we keep information
Enquiry and correspondence records are kept for up to three years from the date of our last contact, so that we can follow up on projects and provide continuity of service. Order, invoice and customs records are kept for as long as required by applicable accounting and tax law. Website analytics data is retained according to the retention settings of our analytics provider. When information is no longer needed, it is deleted or anonymised.
8. Your rights
Subject to the conditions of applicable law, you have the right to request access to the personal data we hold about you, to have inaccurate data corrected, to have data erased, to restrict or object to certain processing, to receive your data in a portable format, and to withdraw consent at any time. To exercise any of these rights, write to sales@shangtongtech.com. We will respond within the period required by law. If you believe your data has been handled unlawfully, you have the right to lodge a complaint with your local supervisory authority.
9. Security
We use technical and organisational measures to protect personal information, including encrypted connections (HTTPS), access controls on our servers and administrative accounts, and regular software updates. No method of transmission or storage is completely secure, but we work to protect your information against unauthorised access, alteration or loss.
10. Children
This website is intended for professional and business use. It is not directed at children, and we do not knowingly collect personal information from children.
11. Changes to this policy
We may update this Privacy Policy from time to time, for example when we add a new service or when the law changes. The date of the latest revision is shown at the top of this page. Material changes will be highlighted on the website.
12. Contact us
Guangzhou Shangtong Technology Co., Ltd.
Guangzhou, Guangdong, China
Email: sales@shangtongtech.com
Tel: +86-153-6067-7753